Tuesday, December 1, 2015

New KanDrive site struggles to keep up with demand; issues being addressed to better serve you in the future



Last week you may have noticed that we announced a re-designed KanDrive, and were touting its capabilities to run on all internet platforms, from mobile, tablets to desktops computers. It had 100,000 users in just three days of the Thanksgiving holiday weekend, and then you, our loyal users noticed it wasn’t performing as usual.

And when it wasn’t performing to the high standards that we have for KDOT applications we went to our backup plan, the old 511.ksdot.org and were able to get current road condition information out to the traveling public.

Why did the system break down?  There were several contributing factors, including a hardware issue and overwhelming usage. In fact, the demand for information from KDOT’s travel information services was three times greater than it had ever been before.

We’re grateful so many of you sought road information from KanDrive and we appreciate (seriously) that you let us know when the system didn’t work. We know what the problems are and they are being fixed. So please, the next time there’s a storm, come back to KanDrive for information that will help you make the best travel decisions.

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